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FAQs

How do you pronounce Ojai?

It is pronounced like “Oh, hi!”… It is the name of our cute little town, Ojai, California. The word Ojai is derived from the Chumash Indian word for “Moon”.

 What are your shipping policies/rates?

Please refer to our shipping information page. You will find everything you need to know about prices, shipping methods, international shipping, etc. 

How soon will my order be shipped out?

Our current turnaround time is 3 - 4 business days. Since our team consists of me (and family and friends during busy times), it may take us a little longer than some larger companies to prepare everyone's orders. Once your order has been shipped, you will receive an email with shipping and tracking info. Please feel free to contact us if you have any questions or concerns about your order!

Do you offer returns and refunds?

If there is a problem with your order, please send us an email via the Contact Us page and we’ll do our best to work out a solution. I'm sorry, we will not be able to accept returns as soap is a very personal product and we would never want to resell anything that has already been shipped out. Please keep this in mind when you make your selections. Thank you for your understanding.

Do you offer wholesale?

Yes, we are now able to accommodate a few select wholesale orders! If you think our soaps would be a good fit for your store, please feel free to send us an email via the “Contact” page or DM us on Instagram and we'll get back to you as soon as possible.

Do you do custom orders?

Yes, we do! We have done custom orders for many different events and occasions including, wedding favors, special event gift bags, resort gift boxes, etc. We also enjoy doing custom orders for customers who want their personal fave soaps on hand for gifts or personal use. If you'd like to inquire about placing a custom order, please feel free to send us an email via the “Contact” page or DM us on Instagram and we'll get back to you as soon as possible.

Do you sell your soaps in stores?

Yes! You can now find our soaps in-store at the following locations, with more coming soon!

FiG Ojai in downtown Ojai, CA
Bungalow by FiG in downtown Ojai, CA
Redemption in Los Gatos, CA
Redemption in Campbell, CA
Len Collective in San Luis Obispo, CA
Botanic and Luxe in Santa Cruz, CA
The Santa Barbara Company in Santa Barbara, CA
Seapod Studio & Boutique in Arcata, CA 
The Red Poppy in Evansville, IN 
Beauty Organix in East Aurora, NY

(Please note that selections vary at each store, depending on season and availability.)